TERMS AND CONDITIONS

Terms and Conditions for secganstudio.com website

 

The Terms and Conditions set out below apply to all transactions on this website.
Please ensure you read through these carefully before placing an order.
We reserve the right to change our policies at any time without notice.
Nothing stated or implied in these terms and conditions will affect your statutory rights.

 

Customer Service and Support

For Customer Support email support@secganstudio.com
Tel. 00 44 7941378617
If you leave a voice mail please ensure you leave your name, order number and a telephone number we can contact you on.

Email enquiries use support@secganstudio.com.

Company Trading Details

Trading name: Secgan Studio / secganstudio.com

Business / Gallery address:

5 Duke Street, South Molton, Devon, EX36 3AL

Please call to arrange any visit. We may not be available to visits that have not been arranged with us before hand.

 

Purchase and Availability

You must be over 18 to make a purchase with us.

Secgan Studio / secganstudio.com reserves the right to refuse access to our websites, terminate accounts, terminate transactions, remove or change content at our sole discretion. If a transaction is cancelled by us, the customer will not incur a charge.

All orders placed on our website will receive a confirmation e-mail of the transaction. If you have not heard from us by email please check any email filter that may have mistakenly prevented its delivery to your inbox. This remains your responsibility. We do not accept responsibilty for any issues arising from missed emails.

All goods are sold subject to availability. In the event that we are unable to supply the goods, we will inform you by telephone or email of this as soon as we possible, normally within 48 hours. A full refund will be given where you have already paid for the goods and the transaction will be cancelled. Should you wish to choose another item of the same value this is acceptable.

 

Postage

Prices do not include packing and delivery which will be charged as an additional cost on all orders that are applicable. Please note that the appropriate delivery charge should be shown on the order confirmation page of the checkout.

If you wish to collect goods directly from us at our gallery, please call so that we can arrange this for you. In this event we will notify you when the goods are ready for collection.

 

Delivery Times

Items are usually dispatched via Courier within 5 working days of your order being placed, the item will also need to be signed for by the recipient.

Please advise us if you do not receive your item(s) within 7 days of placing your order so that we can trace the parcel. We will advise you if an item will take longer than 10 working days to deliver to you. Delays sometimes occur due to circumstances beyond our control, including courier and / or supplier problems, so this could effect delivery times.

 

Pricing

The price you pay is the price displayed on this website at the time we receive your order, plus the cost of Shipping and Handling. Any errors or omissions are excluded, therefore we reserve the right not to despatch an item if a pricing error occurs. We reserve our right to sell same or similar items at different prices elsewhere.

 

Returns & Refunds

You acknowledge that the Products, may vary from the User Content as displayed on-screen, such as due to how computers individual monitors display colours. Such deviation between on-screen user content and physical products that are not due to printing errors shall not be deemed a defect.

If there are defects discovered, such as damage to the delivered products, errors in the number or quantity of the delivered products or lack of quality of the delivered product not caused by lack of quality of the user content, you should provide us with photographic or other documentary evidence of the existence of a defective product. If we have not received from you a complaint in writing within 30 days after receipt, we shall have no liability for any defect.

If we agree, or you can substantiate, that there is a defect and that it is not due to the carrier, force majeure or other circumstances outside our control, then we will, at our option, either provide you with a replacement of the order to the extent required to remedy the defect or offer you with a refund for the defective Products.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

The remedies provided for above are your sole remedies for any defective Product, and exclude, to the fullest extent permitted by law, any other remedy available to you (including the End Customer) by law.

If you need to return an item, please email support@secganstudio.com with your order number and details about the product you would like to return. If the reasons for return are reasonable and comply with our terms, we will then send instructions for how to return the items from your order.

 

Privacy & Data Protection

We will take all reasonable precautions to keep the details of your address, order and payment secure and the customer must also do the same. Unless we are negligent, we cannot be held liable for any loss or damages caused as a result of unauthorised access to information provided by you.

If we have reason to suspect that your details have been obtained fraudulently from us, we will endeavour to let you know as soon as we can.
The Data Protection Act 1998 applies. You may write to us at our place of business above, in order to query what data is held about you. Please contact us for the appropriate address.

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Marketing Policy

By purchasing and putting your email and / or address into our website you in turn agree that we can send you marketing and offers through email and the post. If you do not wish to receive such offers you can opt out or email us through our 'Contact Us' page and ask for your email and/or address to be removed from our database.

 

Complaints

We take complaints very seriously. If you feel that we could have done better or wish to make a complaint, please mail us on secganstudio.com and we will endeavour to put things right for you.

If in connection with support or otherwise, if you provide us with ideas, comments, suggestions or other feedback relating to our products / service, all such feedback, and anything created as a result of such feedback, are our sole property, and we may use and disclose it for any purpose.

VAT - Value Added Tax

VAT is not charged to or payable on orders taken from and delivered to outside the EEC (European Economic Community).

 

Customs

Any International Tax, Customs & Import Duties are not included. The customer is solely responsible for payment of any surcharges.

 

Trademarks & Copyrights

secganstudio.com, secgan.com and other marks on our websites are trademarks or registered trademarks of secganstudio.com and secgan.com in the European Union and/or other jurisdictions. Any logos, page headers, button icons and other similar items created by and for secganstudio.com, are the trademarks or trade dress of secganstudio.com and may not be used in connection with any website, service or product that is not secganstudio.com or secgan.com, in a way that is likely to result in confusion, disparages or discredits secganstudio.com.

All content, compilations of content and software used on this website such as logos, images, artwork, text, graphics, digital data and software applications are the property of secganstudio.com and secgan.com and its affiliates and content suppliers and are protected by United Kingdom and international copyright and database right laws.
You may not replicate, copy, extract or reuse any part or parts of secganstudio.com content for any other website, database or commercial material without the expressed written consent of secganstudio.com.

 

Events beyond our reasonable control

secganstudio.com will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control.

 

Law and Jurisdiction

The contract shall be deemed to be made in England. All Contracts made between us and the Customer shall be governed by the laws of England and any dispute arising therein shall be subject to the sole jurisdiction of the English courts.